Our support team is live around the clock, timezone-aligned to your market. When something breaks, we're already on it before you even send the message.
Whether it's a critical automation failure or a quick question โ we're reachable the way you prefer.
Instant response via our dedicated support chat. Average first response under 4 minutes during business hours, under 15 minutes at all other times.
Submit detailed tickets with screenshots, loom recordings, and GHL sub-account access. Tracked, assigned, and resolved with full audit trail.
For dedicated clients โ your expert and support team integrate directly into your Slack workspace. Ping them like they're sitting next to you.
For complex issues, book a screen-share call with our technical specialist. We'll debug, fix, and walk you through the solution in real time.
Critical issue? Priority phone support available for dedicated clients. A senior specialist picks up โ not a call center robot reading from a script.
Comprehensive self-serve documentation, video walkthroughs, and GHL guides updated weekly by our expert team. Find answers instantly.
No more waiting for overseas teams to wake up. We have live support across every major timezone your agency operates in.
We publish our response time guarantees publicly โ because we stand behind them.
| Issue Type | Priority | First Response | Resolution Target |
|---|---|---|---|
| Critical system failure / automation down | ๐ด Critical | < 30 minutes | < 4 hours |
| GHL workflow broken / funnel error | ๐ด High | < 1 hour | < 8 hours |
| Client-facing bug or portal issue | ๐ก Medium | < 2 hours | < 24 hours |
| Feature request / optimization | ๐ต Standard | < 4 hours | < 48 hours |
| General questions / guidance | ๐ต Low | < 6 hours | < 72 hours |